SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of legasen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of legasen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, what a fantastic backpack! I've been using it for my business travels and I'm thrilled with its performance. The large 35L capacity is just perfect for all my essentials - laptop, clothes, books, and various accessories. Everything fits in so neatly without any clutter. What's more? It has a dedicated compartment to keep the 15.6 laptop secure during travel – such a relief! With the innovative 180° open design, access to items is super easy now; no more rummaging through everything to find one thing! And let me not forget about the waterproof construction that keeps my belongings safe from rain or moisture wherever I go. Despite being so spacious and sturdy, it weighs just about 1.25 kg making it comfortable for long journeys too thanks to the air cushion belt feature as well.
the other day i was caught in heavy rain but guess what? none of my stuff inside got wet at all because this backpack is completely waterproof how cool is that right also i found out that there's enough space even after stuffing in my laptop clothes books etc still some room left pretty impressed
This bag’s lightweight nature makes carrying around a breeze despite being packed full of stuff – who knew comfort could look this stylish!
the waterproof feature has saved me from many potential disasters i'm telling ya
i love how you can fully open up this backpack like literally flat-out convenient when you're trying to find something quickly saves time too
this bag weighs next to nothing even when filled up hats off to whoever designed it
i must say the quality of polyester used in making this backpack is top-notch feels durable yet stylish at the same time
I bought this backpack recently and boy am I pleased with it! Its sleek professional look coupled with high-quality polyester material screams durability while maintaining style points.
The air cushion belt on this bad boy really helps take off some load pressure off your back especially during those long days on-the-go couldn’t be happier
This bag’s ability to fully open flat makes packing and unpacking super easy – less mess, less stress!
Air cushion belt? More like air comfort belt! Long days on-the-go have never been more comfortable.