SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of legasen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of legasen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👌 This bag's got it all! Waterproof, anti-theft, plus a USB charging port? Say goodbye to dead phones and soggy wallets. Compact but holds everything I need. Love the way it sits on my chest too - super comfy! 🎒😍
Waterproof, compact, and secure - this bag is a commuter's dream!
Rainy days can't beat the waterproof protection of this gem.
This bag is a lifesaver! Waterproof, secure, and roomy enough for all my gear. Plus the USB port? Brilliant!
Loving this sling bag! It's like the Mary Poppins of bags - small on the outside but fits so much inside. The waterproof feature is great for those unexpected downpours during my commute. And that hidden zipper design? Genius!
This sling bag packs comfort, style, and practicality into one!
No more dead phone anxiety with that built-in USB port!
No more juggling between keeping stuff dry and staying connected thanks to this little gem 😄 Rain or shine, my gear stays dry and phone stays charged. Plus, its size is perfect – not too big yet roomy enough for essentials.
Perfect size, keeps everything dry and safe. The charging feature is a game-changer for long days out.
From hiking to business trips - it's versatility personified.
Finally found a stylish solution for business trips: this versatile crossbody bag! Its compact size makes navigating crowded airports easier while still fitting in tablets, keys...you name it. The built-in USB port keeps me powered up throughout long flights and layovers.
The smart pocket layout keeps my valuables safe. Love it!
A stylish sling that's also practical - waterproof, anti-theft and even charges my phone on the go! Love it!