SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of legasen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of legasen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
these earbuds are just fantastic! they fit perfectly and don't fall out during my workouts. the sound quality is great, clear with a good bass. Bluetooth connects quickly and stays connected without any issues. Plus, the mic works well for calls too! 💯 would recommend to anyone who enjoys music while exercising.
Top-notch earbuds! Perfect fit, excellent sound quality and the wireless feature is a dream. Love using them for my workouts.
A random purchase turned into an essential workout accessory! These stay put even during high-intensity exercises and provide impressive sound.
recommend
The open-ear clip design of these earbuds is superb. They're comfortable, secure and deliver great audio during my long runs.
Perfect fit, excellent sound, and wireless! Ideal for workouts.
i'm loving these wireless earbuds so much that i've stopped using my old wired ones altogether. the open-ear clip design is comfortable and secure, perfect for long runs or gym sessions. also appreciate how easy it was to pair them with my phone - no tech headaches here!
Impressive battery life and clear call quality. A workout essential!
I've been on the hunt for comfortable, secure earbuds that can keep up with my long runs. These hit all those marks plus offer great sound quality. Pairing them with my phone was also super easy!
Compact yet powerful earbuds. They stay put during high-intensity exercises.
These power-packed earbuds have amazed me with their battery life. The built-in mic offers clear call quality too!
Satisfactory
Comfortable earbuds with great audio. Perfect for long runs!
bought these on a whim but now can't imagine working out without them! they stay put even when I'm doing high-intensity exercises and deliver really impressive sound quality considering their compact size. The wireless Bluetooth feature makes moving around hassle-free 👍
Finally found the perfect pair of earbuds after many trials. Lightweight yet sturdy, they offer excellent audio performance for music or calls.
ok
The perfect pair of lightweight, sturdy earbuds with excellent audio performance.
Impressive battery life, clear call quality thanks to the built-in mic, and fantastic audio output - these earbuds have it all! They've become an essential part of multiple workout sessions before needing a recharge.
worthwhile