SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of legasen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of legasen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What an absolutely fantastic camera! The picture quality is simply stunning with 6K Ultra HD and the clarity, even at night, is something to behold. I'm particularly impressed by the color night vision feature which provides clear images in complete darkness. This has given me peace of mind knowing that my property is being monitored continuously, day and night. The AI motion detection system tracks all movement around my house effectively - it's like having a personal security guard on duty 24/7! Additionally, the two-way audio function allows me to communicate with visitors or scare off unwanted intruders without leaving the comfort of my home. And did I mention how easy it was to set up? All controlled via a user-friendly app on my smartphone. Highly recommend this product!
Hands down best purchase for our home safety! It covers every angle outside our house with its PTZ control feature allowing us full viewing control from anywhere through our phones. Even when we're away we receive real-time mobile alerts about any activity detected which keeps us informed all times.
The waterproof design makes it perfect for outdoor use while its WiFi connectivity offers flexibility in placement options throughout your property.
This little gem gives you three views in one camera saving you money and space plus ensuring total coverage
I love how secure storage options are available including SD card and encrypted cloud storage so no worries about losing important footage ever again
Purchased this Wi-Fi security cam recently – awesome device! Crystal-clear image quality during both day & night thanks to infrared lights providing vibrant colors even in pitch black conditions. Plus, there’s an auto-tracking feature that follows moving objects – talk about high-tech!
No more worrying about what's happening outside while I'm not around because now everything gets recorded 24/7 with continuous motion detection
This camera has been a great addition to my home security system. The ability to communicate through the camera using its built-in microphone and speaker is a huge bonus
It’s waterproof! Survives rain, dust – you name it. Perfect for outdoor use.
The remote access feature allows me to check on my property anytime, anywhere!
love this camera's image quality even at night it's top-notch
An excellent device that offers both WiFi & wired connection options - flexibility at its best!
This little gadget has been an absolute lifesaver! Now I can keep an eye on everything happening around my house 24/7 without any worries.
I'm in awe of how smart this camera is with AI motion detection and auto tracking features
The app control makes viewing live footage so easy and convenient no matter where I am
one word: impressive! high-quality images, real-time notifications, two-way audio... what more could i ask for?
Super clear images, even at night! Perfect for outdoor use
This camera does not miss a thing - detects all movement in real time!
Totally impressed by its ability to withstand harsh weather conditions.
this product has exceeded all my expectations amazing image quality smart features plus easy setup process . couldn't have asked for more!
crisp clear images day & night simply mind-blowing technology right here!
i can finally sleep peacefully knowing that my property is being monitored continuously with motion detection. what a game changer!