SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of legasen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of legasen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I must say, this princess lace pet dress is a real hit. I purchased it for my small dog and she absolutely loves wearing it around. The tulle fabric is light and airy, perfect for those hot summer days. It's not just about the looks though - the quality of this outfit is truly commendable.
This lace dress is perfect for my little fur baby! The tulle and princess design make her look so adorable. I'm thrilled with this purchase!
Super cute outfit, the fit was spot on 👌 My kitty looked like a true princess in it! Absolutely worth every penny.
I bought this pet dress as a gift and they loved it. It's well made, fits great, and looks even better in person than in pictures.
no words can describe how beautiful our dog looks in this summer tulle outfit. best buy ever 🥰
Lovely
Great product!! Quality material that doesn't irritate my cat's skin at all. Plus, she seems to love wearing it around the house too!
Recommend
The cutest thing I've seen all day 😍 My pup loves prancing around in her new dress – definitely brightens up our summers!
There's something incredibly endearing about seeing your feline friend all dressed up in a beautiful lace number. This summer tulle outfit has been an absolute joy to have! Not only does it fit perfectly on our cat but also adds that extra charm to her personality.
this pet dress is just too cute for words!!! fits perfectly on my small doggie... so happy with my purchase.
adorable
We got lots of compliments when we took our cat out wearing this pretty lace number - everyone thought she was the belle of the ball!
ok so i wasn't sure if my pup would like being dressed up but boy was i wrong! he seems to enjoy prancing around in his new princess lace dress as much as we love seeing him in it! plus the material feels soft against his fur which means no irritation or discomfort at all – definitely a win-win situation!
Adorable and stylish! This has been an excellent addition to our furbaby’s wardrobe for those special occasions.